Refund policy

Return & Refund Policy

Customer satisfaction is important to us.

Returns

We offer a 30-day return policy beginning on the date your order is delivered.

To be eligible for a return:

• Product must be unused and in its original condition.
• Original packaging and accessories should be included whenever possible.
• Proof of purchase may be required.

Please contact our customer support team before returning any item.

Refunds

After your returned item has been received and inspected, approved refunds are processed within 10 business days.

Refunds are issued to the original payment method used during checkout.

Depending on your financial institution, additional processing time may be required before the funds appear in your account.

Damaged or Incorrect Products

If your order arrives damaged or you receive an incorrect item, please contact us immediately with your order number and photographs so we can resolve the issue promptly.

Contact

support@grillons.shop

+44 116 260 0756

Unit 5, Pinfold Rd,
Thurmaston,
Leicester LE4 8AS,
United Kingdom